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Hawke's Bay Specialist and Premium New Zealand
Food and Wine Tours

Terms and Conditions

Reservations and Payment

To confirm your package Grape Escape Limited requires a deposit of 10% of the total package upon booking. This booking deposit is non refundable unless cancellation is received 70 days prior to tour commencing. If cancellation is received prior to the 70 day deadline then a cancellation fee of $100 NZD will apply. Grape Escape Ltd reserves the right to change package prices at anytime up until booking confirmation has been made. Full payment for the package is required 60 days before tour commencement. If a booking is made less than 60 days before tour commencement, then payment is required in full at the time of booking.

Customer Trust Account

The Grape. Escape Ltd protects customers' deposits and final payments through "The Grape Escape Customer Trust account". The trustee's are Gregory Beachen and Carole Beachen Directors of Grape Escape Ltd and Solicitor Stephen Greer of Sainsbury Logan and Williams, Barristers and Solicitors Napier. The Trustee's have established a bank account named “The Grape Escape Customer Trust “ at the Napier Branch of the National Bank, Napier, New Zealand. All deposits and sums of money paid by customers for travel services offered by The Grape Escape Ltd can be paid directly into the Grape Escape Customer Trust account.

The Trustee's shall not withdraw funds from the trust account except as follows

a. In partial or full payment to providers of goods and services comprising the tour or travel package purchased by the customer. Some of these payments may be required before the date of travel in order to confirm reservations. The Grape Escape Ltd may be a payee for any element(s) of the tour or travel package it provides.
b. To make refunds to customers, and in that event to pay the amount of a cancellation fee, if any, due to Grape Escape Ltd. pursuant to its terms and conditions of sale to the customer.
c. On Scheduled travel date pay all parties supplying goods and services for the tour. Then, not sooner than the scheduled travel date, pay the remaining funds to Grape Escape Ltd as its compensation.
In the event of Default by Grape Escape Ltd consumers may obtain information to file a Claim by writing to: Trustee Stephen Greer, Solicitor, Sainsbury Logan and Williams, 61 Tennyson Street, Napier, NEW ZEALAND.
Our preferred method of payment is by direct bank (Telegraphic) transfer into a Trust Account. See registration form for details.

Tour And Holiday Prices

All prices within this website are quoted in NZ dollars and are inclusive of all tour preparation and marketing costs. Prices include New Zealand Goods and Services Tax at 12.5%. The Grape Escape reserves the right to alter the cost without notice because of new or increased government charges, taxes or other increased costs. Even in this event, we will absorb an amount of equivalent to 2% of the tour and holiday price, and if the increase is in excess of 10% you will be entitled to cancel your holiday with a full refund of all moneys paid excepting any premium paid for travel insurance and/or amendments fees. The Grape Escape guarantees all prices upon receipt of full payment.

Amendments

Any amendments requested by you, once your reservation has been confirmed, will incur a minimum charge of $50 NZD per file to cover administration and communication costs.

Cancellations

It is recommended that you take out insurance covering cancellation. Having accepted your booking, should it become necessary to cancel your reservation 45 days or more prior to departure date, your deposit only shall be forfeited. Cancellations made within 45 days of departure date will incur the following charges:-
(Expressed as a percentage of the Tour and Holiday confirmed price).

  • 44-22 days prior to departure  -  25%
  • 21-10 days prior to departure  -  50%
  • 9 days or less prior to departure  -  100%

No refunds will be made once travel has commenced nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilised.

Amendments
Cancellations Made By The Grape Escape LTD

You will be notified at the time of booking of any known changes in itinerary, hotels or tour price and you are under no obligation to continue with your booking should these prove unsuitable. We reserve the right to change travel arrangements once a reservation has been confirmed due to safety, adverse weather or any operational reason whatsoever and will notify you or your travel agent as soon as it is reasonably possible. Please note that compensation will not be payable if we are forced to cancel or in any way change your holiday as a result of war, or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems affecting transport or any similar events beyond our control nor will we be liable for flight delays or changes to your holiday for health or safety reasons. As is normally the case with group tours, a minimum number of bookings are required in order to be financially viable and to have a pleasant group atmosphere. In the unlikely event that minimum numbers can not be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or a full refund of all monies paid). "IMPORTANT" A decision as to whether a tour will operate is usually made 60-45 days before the scheduled departure date. It is suggested if possible that all airline tickets are purchased with this in mind to avoid any airline cancellation charges.

Accommodation and Meals

Tour and Holiday prices are based on using twin-bedded accommodation with private facilities in Hotels as listed in the itineraries (or those of a similar standard) Single traveler costs are available and must be requested at the time of booking. All meals are included in the tour price.

Other Inclusions

Coach transportation, entrance fees, cruises and domestic flights where specifically indicated in the itineraries.

Smoking

Smoking on coaches in New Zealand is prohibited by Government legislation. However, adequate stops are made for the comfort of smokers. Smoking in any place of employment ie bars and restaurants is also forbidden in New Zealand

Personal Expenses

Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc, are not included in tour and holiday costs and are your own responsibility.

Travel Insurance

Travel insurance is not included in your tour cost. It is strongly recommended that insurance be taken out to protect you against cancellation charges, loss or damage of personal effects, ill health and medical expenses and any other unforeseen insurable events. Please discuss this with your travel agent at time of booking.

Air Travel

No International or Domestic air travel is included in the cost of any of the itineraries featured in this web site (unless stated). Air travel can be arranged through your travel agent. Departure Taxes Tour and Holiday prices exclude International and New Zealand departure taxes, customs and immigration fees.

Passport & Visas

Please check with your travel agent or airline regarding current passport, visa and vaccination requirements. Generally vaccination certificates are not required for European, US or UK residents travelling directly to New Zealand. Your travel agent will advise of other requirements should you be stopping en-route. All travellers will require a valid passport to enter New Zealand. Visas for short term stays in NZ (i.e. less than 3 months) are not generally required for US, British and most European passport holders. Please check with your travel agent or airline at time of booking as to the precise requirements and procedures for obtaining passports or visas. (It is the responsibility of the traveller to hold the above travel documents).

Health And Fitness

All passengers must warrant that they are reasonably fit and healthy to participate in the tours and holidays. Passengers requiring medical and physical assistance must be accompanied by a companion. The Grape Escape, their Driver/Guide or agents can not provide this service.

Complaints

In the unlikely event that a problem occurs during your holiday, then it is important that you immediately inform the Tour Services Director or the provider of the service. If that is not sufficient to resolve the matter then contact the NZ office of The Grape Escape. If your complaint cannot be resolved satisfactorily at that time, you must write to our office within 30 days of your return to your home country supplying all the relevant details.

Website Responsibility

This web site is the sole responsibility of The Grape Escape Ltd who will exercise all possible diligence in matters within their control relating to travel arrangements, accommodation and all the other services featured in any of the tours.

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